Arrero Car Air Fresheners (Pty) Ltd
1. Introduction
Arrero Car Air Fresheners (Pty) Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make use of our products and services.
2. Information We Collect
We may collect the following personal information:
- Full name and surname
- Contact details (email address, phone number)
- Company name (if applicable)
- Delivery and billing address
- Order and transaction details
- Any information you provide via forms, email, or WhatsApp
We do not store your card or payment details. Payments are securely processed through third-party providers.
3. How We Collect Information
We collect information when you:
- Place an order on our website
- Submit an enquiry or contact form
- Communicate with us via email, phone, or WhatsApp
- Subscribe to marketing or updates
- Interact with our website (via cookies)
4. How We Use Your Information
Your information is used to:
- Process and fulfill your orders
- Communicate regarding your order or enquiry
- Provide customer support
- Send important updates or service-related communication
- Improve our products, services, and website
- Send marketing communication (only if you have opted in)
5. Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
- Payment processors (e.g., iKhokha)
- Courier and delivery partners
- IT and website service providers
- Legal or regulatory authorities where required
All third parties are required to keep your information secure and confidential.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Loss
- Unauthorized access
- Misuse
- Disclosure
However, no online system is completely secure, and we cannot guarantee absolute security.
7. Cookies
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
- Remember preferences
You can disable cookies in your browser settings if you prefer.
8. Your Rights
In terms of POPIA, you have the right to:
- Access your personal information
- Request correction or deletion of your information
- Object to processing of your data
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
9. Data Retention
We retain your personal information only as long as necessary to:
- Fulfil the purpose it was collected for
- Comply with legal and tax obligations
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page.
12. Contact Details
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Arrero Car Air Fresheners (Pty) Ltd
Email: support@arrerocarairfresheners.co.za
Phone: 074 190 7999
Website: www.arrerocarairfresheners.co.za